Machine generated contents note: Chapter 1: ITIL Fundamentals -- Chapter 2: The Service Lifecycle -- Chapter 3: Service Strategy -- Chapter 4: Service Design -- Chapter 5: Service Transition -- Chapter 6: Service Operation -- Chapter 7: Continual Service Improvement -- Chapter 8: ITSM in the Real World Case Studies -- Appendix A: Implementation Overview -- Appendix B: ITSM Qualifications Structure -- Appendix C: Buzz Phrase Generator -- Appendix D: About the CD/Download -- Quick Review Guide -- Glossary.

"This comprehensive self-study guide offers 100% coverage of the latest version of the ITIL foundation certification exam. Written by ITSMF UK 2013 Trainer of the Year and ITIL Champion Jim Davies, ITIL Foundation All-in-One Exam Guide features practical exercises, real-world examples, and more than 300 practice exam questions. Exam tips, reviews, and self-tests at the end of each chapter ensure that you are on track to pass the exam. In keeping with the premise of the All-in-One series, this guide serves both as an effective study tool and an on-the-job reference that will serve you well beyond the exam"--